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Frequently Asked Questions

Frequently Asked Questions

Yes, we go to great lengths to understand our local supply chain, while also pursuing ethically sourced ingredients.

We manufacture in Western Australia through a TGA & FDA Approved supplier.

All our products are available for purchase internationally online from this website or can be found at select Australian retailers.

No, In Awe is opposed to animal testing and none of our products have been tested on animals. All our ingredients have long-established safety profiles.

Heat and cold affect skincare products more than you may think. Both high and low temperatures can affect the ingredients within Natural formulations just like it does to the layers of your skin, so it is important how you store your products, this goes with all natural skincare products.

Our ointment has beeswax as one of the main ingredients, which can cause slight hardness, but this is only because our ointment is 100% natural with no added chemicals which is why our ointment is superior to others.

When our product goes over 30°C it may cause a slight separation, likewise when exposed to less than 15°C it may temporarily cause our formulation to become more viscous or thicker in consistency. Don’t worry, simply bring the formulation back too room temperature by holding in your hands for a minute or keep in a warmer location for a period of time and then continue to enjoy using it.

To summarise our point, our product is all Natural, no Chemicals have been added to overcome excessive temperature variations as we believe in 100% Natural goodness.

It was while struggling to tackle their own child’s inflamed and irritated skin that West Australian parents Andrew and Jenny created In Awe’s natural products.

After reaching for a range of major brand creams and lotions, all of which caused a tear-inducing burning sensation for their son, the couple hired an Australian-based cosmeceutical company to help them look for an effective, natural topical eczema treatment.

They found a solution for their family – and now many others – in the natural healing properties of the Kakadu Plum, a traditional bushfood only found in Northern Australia.

While we don’t claim our product to be an eczema product. Our ointment has been shown to provide relief for inflamed and irritated skin. The ointments are also providing relief from dry skin, nappy rash, acne, skin texture issues, insect bites, and minor burns.

In Awe products are manufactured through a TGA & FDA Approved supplier:

  • Petroleum / Petrochemical free
  • Paraben free
  • Gluten free
  • BPA free

If you are not happy with your product, we offer a 100% money back guarantee*. You can find our full refund policy here.

We offer, free shipping Aus-wide on all orders of $69 or more. For full shipping details and costs, please read our shipping information here.

Yes, we offer bulk orders for businesses, healthcare organisations and health practitioners. The minimum order is 25 tubes of 50gram products.

Feel free to contact us here.


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