1.Becoming a In Awe Rewards member


1.1 You can apply to be a In Awe Rewards member if you are an individual and at least 18 years old. Corporations, businesses and employees of In Awe are not eligible to be members. This is including Bulk Customers.
1.2 To be a member you must provide us with a unique email address and unique mobile number. You must tell us as soon as possible if these details change. In Awe is not responsible for any loss of In Awe Rewards loyalty benefits arising from you not notifying us of any change in your email address or mobile number.
1.3 We do not allow joint accounts. You can only create one account per email address and mobile number. You cannot share your membership or membership card with other individuals (including your family or members of your household). We may request that a member provide personal identification to verify their identity.
1.4 We have the right to refuse you membership for any reason.

2. Benefits of joining In Awe Rewards


2.1 As a member you get access to various benefits including:

  • Benefit
  • Monthly Specials
  • Double Points
  • Other Rewards & Benefits, Bonus Rewards

All ‘Bonus Rewards’ are a one-time only redeemable reward, which upon selected a strict no return, refund, or exchange policy applies. Bonus rewards are redeemable only on checkout with the next In Awe product the rewards member purchases once becoming a silver or gold member. 

2.2 Credit. Credit is separate to points. The following terms apply to credit, along with any specific terms set out in the promotional terms and conditions which are applicable to credit:
(a) Each credit will have an expiry date applied to it, after which the credit will be removed from your account balance. Expiry dates will be set out in your member account and/or shared via email. The removed credit is not able to be used during In Awe transactions.
(b) Multiple credits, each with unique expiry dates, can be applied to your In Awe account. The full credit of your In Awe account is the sum of all current (non-expired) credits.
(c) You can review your credit balance at any time by simply logging into your In Awe account on the In Awe website.
(d) Credit is not redeemable for cash or able to be exchanged for points. Credit cannot be used to purchase gift cards, purchase charitable products or make layby payments.
(e) The In Awe Returns Policy will apply in relation to the return of products purchased using credit.
(f) Products can be purchased completely by just using credit (if you have sufficient credit balance in your account), however should you wish to return (in accordance with the In Awe Returns Policy) any product purchased wholly via the redemption of credit, then you will simply have the credit refunded into your account. No cash will be refunded by In Awe.
(g) If a product is being returned after a purchase which was paid for by a combination of cash and credit, then you will receive the refund in the same combination and proportion. For example, if you bought a two tubes using AUD$25 cash and a $25 credit, the refund would be issued as AUD$25 cash and a $25 credit back into your account.
2.3 All benefits are subject to availability. Some benefits may be subject to separate terms and conditions that you can access on our website or may be shared with you via email.

3. How do points work?


3.1 You can earn points for actual dollars spent on eligible transactions. Eligible transactions are online purchases only of merchandise sold by In Awe, but do not include purchases of eGift cards, services, donations, purchases via direct debit and other transactions we advise are ineligible for earning points in our FAQs. You will not earn points for purchases made using points, credits or other promotional rewards, or for amounts spent on shipping costs or fees.
3.2 Our FAQs contain all the detail you need to know about what points are worth, and how many points you earn for dollars spent.
3.3 At its sole discretion, and on notice to you, In Awe may update your points balance with additional points as a result of incentives and/or promotional activities.
3.4 Unless there is a system error or other interruption, we aim to allocate your earned points to your points balance within 72 hours of In Awe confirming in writing that all products in an online order have been shipped.
3.5 If you receive a refund for any part of an eligible transaction, we will reverse credits and/or points that have been used by, or allocated to, you in relation to a refunded product.
3.6 Points have no cash or monetary value and cannot be taken or redeemed as cash or equivalent.
3.7 After we allocate points to your points balance, you need to earn 100 points initially, which then as a Bronze member you can redeem points
(a) as a discount off your next purchase at In Awe (although you can’t use points to purchase e-gift cards or special orders or
(b) for another reward or benefit that we notify you of from time to time.
3.9 Points expire if you do not redeem them by 10am (AEST) on the expiry date shown in the My Rewards section of your account (which is approximately 12 months after the date we allocate them to your points balance). We will notify you at the email address and/or mobile number linked to your In Awe Rewards loyalty account between approximately 30 days and 7 days before your points are due to expire.
3.10 We may deduct from your points balance any points:
(a) credited to your account balance as a result of an error;
(b) relating to a transaction that has been cancelled, reversed or refunded; or
(c) relating to any suspected fraudulent activity.
We will notify you of any such deductions.
3.11 You can check your points balance at any time by following the instructions in our FAQs.


4. How do Member Communications work?


4.1 Unless you have opted out, you agree to us communicating with you via various channels and media (including email, SMS, phone, mail, app notifications and by advertising on certain websites and social media). We call these messages Member Communications.
4.2 You agree that you can opt out of receiving different types of Member Communications by following the instructions below:

Type of Member Communication                      How to unsubscribe

Marketing email                                                       Clicking the unsubscribe link in the footer of those emails

Customer experience survey emails                    Clicking the unsubscribe link in the footer of those emails

Product review email                                              Clicking the unsubscribe link in the footer of those emails

SMS                                                                           Text “STOP” as per the instructions in an SMS communication we send to you

4.3 You agree that if you unsubscribe from one type of Member Communication you will continue to receive other types of Member Communications. For example, if you unsubscribe from receiving survey and feedback emails, you will still receive marketing emails, SMS communications and postal communications unless you have separately unsubscribed from those Member Communications.
4.4 You agree that we may always send certain Member Communications while you are a member. We call these Transactional Messages. Transactional Messages include messages relating to your membership (like messages confirming points have been allocated to your balance, advising you that you have points expiring, welcome emails or termination or suspension warning emails), important information relating to products and services you have purchased (like health and safety recall notices), forgotten passwords and updates to In Awe’s terms and conditions and privacy policy. You agree that Transactional Messages will not contain an unsubscribe link. If you do not want to receive Transactional Messages, you can terminate your membership.
4.5 We may use information about you (including prior purchases, the way you interact with our websites and demographic data) to help us deliver Member Communications and to display advertisements that we believe are likely to be of interest to you. You agree that we may use machine learning technology for this purpose.

5. Terminating your In Awe Rewards membership or the In Awe Rewards program


5.1 You can terminate your membership at any time on the ‘My Points’ page when you are logged in.
5.2 We can terminate your membership at any time, including if we think you have breached these Terms and Conditions, or are engaging in fraudulent or inappropriate conduct that undermines our legitimate interests.
5.3 We may terminate your membership if you are inactive for five or more years (e.g. if you have not logged into your account, made a purchase or return, or interacted with our emails in more than five years). We may send you a Transactional Message to warn you before your membership terminates due to inactivity. You can follow the instructions in that communication if you would like to keep your membership going.
5.4 We can also terminate the In Awe Rewards program at any time.
5.5 Although we try to give you reasonable notice if we intend to terminate your membership or the In Awe Rewards program, sometimes this may not be possible (e.g. if you are fraudulently using your membership).
5.6 After your membership or the In Awe Rewards program is terminated:
(a) you will be unable to access any of the In Awe Rewards program benefits;
(b) your points balance will be erased; and
(c) we will retain the personal information we hold about you in accordance with our internal policies and legal requirements.


6. Will these Terms and Conditions change?


6.1 We try not to change these Terms and Conditions too often, but sometimes we need to, for example, if the law or our business changes.
6.2 The latest version of these Terms and Conditions will always be available on the In Awe website. If we change the terms significantly or in a way that negatively impacts you, we will notify you via email and/or SMS.
6.3 If you don’t agree with the change, you can terminate your membership on the ‘My Points’ page on your account. You accept the latest version of these Terms and Conditions if you continue to use your membership after we change these terms.

7. Disputes and liability


If you have any concerns or complaints about the In Awe Rewards program (e.g. if you think your points balance is incorrect), you can contact us by following the instructions in our FAQs. We will use reasonable endeavours to investigate any complaints, but our decisions and chosen resolution will be final.

8. General


8.1 Where we give you notice by email or SMS, you agree that the notice is deemed to have been provided to you on the date of the email or SMS, unless we are notified by your network provider that the notice has not been delivered.