Frequently Asked Questions

Answers to all your important questions.
Are your ingredients sourced in Australia?

Yes, we go to great lengths to understand our local supply chain, while also pursuing ethically sourced ingredients.

Are your products manufactured in Australia?

We manufacture in Western Australia through a TGA & FDA Approved supplier.

How can I purchase your products?

All our products are available for purchase internationally online from this website or can be found at select Australian retailers. Locate the closest retailers to you on our Stockists page.

Do you test your products on animals?

No, In Awe is opposed to animal testing and none of our products have been tested on animals. All our ingredients have long-established safety profiles.

Our ointment has beeswax as one of the main ingredients, which can cause slight hardness, but this is only because our ointment is 100% natural with no added chemicals which is why our ointment is superior to others.

Why has my ointment gone hard?

Heat and cold affect skincare products more than you may think. Both high and low temperatures can affect the ingredients within Natural formulations just like it does to the layers of your skin, so it is important how you store your products, this goes with all natural skincare products.

Our ointment has beeswax as one of the main ingredients, which can cause slight hardness, but this is only because our ointment is 100% natural with no added chemicals which is why our ointment is superior to others.

When our product goes over 30°C it may cause a slight separation, likewise when exposed to less than 15°C it may temporarily cause our formulation to become more viscous or thicker in consistency. Don’t worry, simply bring the formulation back to room temperature by holding in your hands for a minute or keep in a warmer location for a period of time and then continue to enjoy using it.

To summarise our point, our product is all Natural, no Chemicals have been added to overcome excessive temperature variations as we believe in 100% Natural goodness.

Will your products help with eczema?

It was while struggling to tackle their own child’s inflamed and irritated skin that West Australian parents Andrew and Jenny created In Awe’s natural products.

After reaching for a range of major brand creams and lotions, all of which caused a tear-inducing burning sensation for their son, the couple hired an Australian-based cosmeceutical company to help them look for an effective, natural topical eczema treatment.

They found a solution for their family – and now many others – in the natural healing properties of the Kakadu Plum, a traditional bushfood only found in Northern Australia.

While we don’t claim our product to be an eczema product. Our ointment has been shown to provide relief for inflamed and irritated skin. The ointments are also providing relief from dry skin, nappy rash, acne, skin texture issues, insect bites, and minor burns.

Do In Awe products contain parabens or petrochemicals?

In Awe products are manufactured through a TGA & FDA Approved supplier:

  • Petroleum / Petrochemical free
  • Paraben free
  • Gluten free
  • BPA free
What is Mineral lotion?

Mineral sunscreen lotions – sometimes called physical sunscreens – use zinc oxide as the key sun protection ingredient, acting as a physical barrier between our bodies and the sun. Their composition is different, though, and they’re designed to blend into the skin.

It’s more lightweight than other zinc sunscreens, so doesn’t feel heavy on the skin. And, as it’s all-natural and less likely to cause irritation or allergic reactions, it’s perfect for sensitive skin.

In Awe’s mineral sunscreen lotion is also:

  • non-greasy
  • water resistant for two hours
  • perfect for promoting skin growth and repair thanks to the vitamin C-rich Kakadu plum we’ve added.

On top of that, it’s vegan and gluten free!

Are In Awe sunscreens 'Reef Friendly'?

In 2018, Hawaii passed Act 104 prohibiting the sale, offer of sale, and distribution of non-prescription sunscreens that contain the chemicals oxybenzone and octinoxate from 2021. With these chemicals shown to be detrimental to coral health, the intent of the law is to preserve marine ecosystems, including coral reefs.

As an environmentally conscious company, In Awe’s natural sunscreens are mineral based and, importantly, are made without oxybenzone and octinoxate. This ensures our sunscreens are compliant with Hawaii’s regulations and reef friendly.

At In Awe, we can proudly say our formulas are not only good for you, but also good for the environment.

Can I get a refund if I don’t like the product I order?

If you are not happy with your product, we offer a 100% money back guarantee*. Read our refund policy.

How much does shipping cost & when will my order arrive?

We offer, free shipping rates within Australia. This applies to all Aus-wide orders with no minimum spend required. For full shipping details and costs, please read our shipping information.

Can I purchase a bulk order for my business?

Yes, we offer bulk orders for businesses, healthcare organisations and health practitioners. The minimum order is 25 tubes of 50gram products.

Please contact us with any business enquiries.

I have a question you can’t find an answer to

Feel free to contact us.

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